Support Policy

Last updated: 2/22/2026

1. Support Availability

We are dedicated to providing excellent support to our partner schools and teachers. Our standard support hours are Monday to Friday, 8:00 AM to 5:00 PM EAT.

2. Support Channels

• Email Support: Send us detailed queries at mentoratanzania@gmail.com. We aim to respond within 24 hours on business days.
• Phone Support: For urgent matters, call our helpline at +255 697 279 355 during business hours.
• On-Site Support: For partner schools, we provide scheduled on-site training and technical assistance as per the partnership agreement.

3. Scope of Support

Our support includes:

• Assistance with account setup and management.
• Guidance on using the Mentora AI platform features.
• Troubleshooting technical issues related to our platform.
• Clarification on curriculum alignment and lesson plan generation.

4. Response Times

We prioritize critical issues that affect the core functionality of our platform in classrooms. While we strive to resolve all issues as quickly as possible, response times may vary based on the complexity of the inquiry.